If you are having trouble with a cartridge, please contact our customer service team so we can assist you. Within the first year of purchase, we will send a replacement cartridge with a prepaid return mailing label, free of charge. Once you receive the replacement, send back the defective cartridge using the provided mailing label. Concerns made known after the one-year period will be issued store credit. Products over a year old must be returned or a new order must be placed before a refund is processed.
If ordered incorrectly, we do not accept returns of open OEM cartridges. Please check your item against printer model number for accuracy before opening. Unopened, defective or damaged products can be returned for a full refund within 15 days of purchase. Store credit will be issued for concerns dealt with 16-30 days after the date of purchase.