Why am I getting an error message when I install my new cartridge?

The most common error messages are listed below, as well as trouble shooting techniques to help eliminate any type of error message. If you are still unable to get rid of the error message please call our customer service department at 888-321-2552.

• A message asking you to replace your black/color inkjet cartridge
• The cartridge light blinks on the printer.
• A message that ask you to check your black/color inkjet cartridge.
• A message that indicates the cartridge is not seated properly.
• A message that indicates there is no cartridge installed

Ways to Resolve an Error Message:

Cartridges that do not have an internal print head (Epson, Brother, Canon)A lot of times this is caused by the chip on the cartridge not making direct contact with the printer sensors. All you need to do is open the area of the printer where your cartridges are installed. Remove the problematic cartridge from its designated port and reinstall the cartridge to ensure it is properly seated, secured, and that the chip is lined up with the printer censor. Close the printer cover and proceed to turn off the printer. Wait a few a few seconds and restart your printer. Proceed to print a test page and you should be good to go. If this problem still occurs please call our customer service department at 888-321-2552.

Cartridges that have an internal print head (HP, Lexmark and some Canon)This is caused by the cartridge not making proper contact with the printer. This may also be caused by unclean contact points on the cartridge. Open the area where your cartridges are installed and remove the problematic cartridge. The cartridge contacts can be cleaned using a lint-free cloth or coffee filter. Completely power down your printer for 2-3 minutes by unplugging the printer from its power source. Then power your printer back up, reinstall your cartridge making sure it is seated correctly, and that it’s in its designated slot. Your cartridge should be recognized and ready to print. If this problem still occurs please call our customer service department at 888-321-2552.