Orders ship from one of two locations: our headquarters in Long Beach, California or our fulfillment center in Mountville, Pennsylvania. Most packages that are shipped to an address within the contiguous US are delivered within 3-5 business days. Orders that are shipped outside of the contiguous US may take longer to be delivered. To view our transit times click here. There is also the rare possibility that one of the items you ordered may be back ordered. You can check the status of your online order by clicking here to login. You may also call customer service at 888-321-2552.